Preview Mode Links will not work in preview mode

Manage to Engage

Mar 1, 2018

As we already know, people are terrible at apologies. Why? Remorse is a strong emotion. The key to a heartfelt apology is to work past the discomfort and remorsefully admit guilt while accepting the consequences. How do you get there? That’s where the CLEAR process becomes important. This is the second episode in a three-part series on how to apologize.